THE PROCESS & OUR SERVICES

HOW IT WORKS2018-07-19T01:36:46+00:00

STEP 1. BOOK AN APPOINTMENT

You can book an appointment by contacting Manuela Lusso via email, phone or social media pages (you can find the contact information here) or by filling in the form on our website. Our team will promptly confirm your complimentary made-to-measure consultation via email or phone.

STEP 2. AGREE ON THE LOCATION

We always offer a visiting tailor service to our clients. That is why your consultation can take place at any location convenient for you. Alternatively, we can see you at your office or another mutually agreed location.

STEP 3. SPECIFY YOUR NEEDS AND PREFERENCES

During the consultation, you and your consultant will discuss your needs and specifications regarding the order. Specifications may include the purpose, fit, fabric, style and special unique features. You will be fitted with a sample item of clothing in order to take accurate measurements. After taking the measurements and discussing the details, the order will be placed and a payment will be taken.

STEP 4. WAIT FOR THE DELIVERY

We aim to deliver the order within 4-6 weeks after the payment confirmation. When the order has completed the tailoring process, you will be contacted via phone and email to arrange a fitting. You will be also reminded that all orders are made to the measurements taken during the consultation. If the fitting process reveals a need to make alterations, we will arrange them with our tailor to achieve your utmost satisfaction. A charge of £50-100 may apply to alterations that include requested changes that are different from the original request made by the client.

CLIENTS OUTSIDE OF LONDON

Our clients based outside London are given the same level of personalised, meticulous, superlative service as our clients in Central London. To ensure that we operate at the maximum efficiency, bookings that fall outside of the zone 6 require a deposit of £100 to secure the appointment. This deposit will be forfeited if the client cancels the appointment within 24 hours notice, or decides not to make a purchase during the bespoke consultations.

However, if the client proceeds with the booking and the purchase, the deposit will be used to offset the final price of the order. If there is any ambiguity regarding this company policy, clients are encouraged to contact us for further clarification, prior to booking an appointment which requires travelling to a location outside London.

DO YOU WANT TO LEARN MORE ABOUT OUR SERVICES?

GET IN TOUCH

Testimonials

Lovely to see you yesterday, and thank you for all your help and care. I shall look forward very much to wearing the suits. The others fitted to perfection, so I have no doubt about my new order. Excellent suits! All the best wishes, Alan

Lord Alan, H., Politician

Unbelievable suits and service! I get compliments all the time!

Mr. Peter, A., Finance Director, Canary Wharf

Great personalised service! Am even more satisfied with the suit. Wow! Thats All I can say..

Mr. Richard, B., Investor

Excellent timely service, excellent tailoring and better than expected product and value. Thank you! I will certainly recommend you to my friends! Truly impressed.

Mr. Andy, B., Business Professional

I can honestly say that these suits and shirts made by Manuela Lusso are amongst the finest I have ever had from a bespoke tailor.

Mr. David, C., Business Partner

Manuela, I am delighted with my second suit. Am wearing the white shirt you made from Egyptian cotton with this suit tonite. My wife loves the great finish! I cannot thank you enough!

Mr. Gavin, A., Media Executive / Owner

I am very pleased with the cut and quality of my suits, quick and accurate process with precise alteration. Good cloth and even better service – so convenient.

Mr. Ian, H., Company Director

My wife was very impressed with the suit. She said it was the best cut suit I had ever purchased and she liked the fact that I had ventured outside my normal colour range. Let’s catch up again in the Autumn if not before.

Mr. Giles, H., Business Partner